WARRANTY ADMINISTRATOR

Do you take pride in getting the detail right – and enjoy the satisfaction of recovering lost revenue through well-executed claims?

Are you the kind of person who spots inefficiencies, tightens processes, and knows how to hold manufacturers to account?

We’re T H WHITE, and we support some of the UK’s leading agricultural, Groundcare and Construction machinery brands. We have a rare opening for a confident, organised and commercially aware Warranty Administrator to join our team in Marlborough.

This is a fantastic opportunity for an administrator who enjoys rolling up their sleeves, fine-tuning systems, and influencing how we deliver value across the business. Whether you’ve worked in a service admin environment, handled warranty processes, or you’re a Technician ready to step away from the tools – this role offers genuine variety and the chance to build something better.

Hours:

39 hours a week, Mon- Thurs 08:00-17:00 Fri – 08:00-16:00

Key Duties will Include:

Full training is provided, but your responsibilities will include:

• Submitting and tracking warranty claims with our partner machinery suppliers.
• Working alongside our Service Managers to coach on best practices and drive improvements
• Managing warranty credits and policy/goodwill claim requests
• Taking responsibility for warranty stores across multiple depot locations
• Running product recall campaigns and ensuring follow-up actions are taken
• Supporting warranty audits and maintaining accurate, auditable claim records
• Travelling to other depots on occasion to support, review and train local teams

The Ideal Applicant:

• Previous experience in warranty admin, service coordination or a similar process-driven role
• Good mechanical understanding, or a relevant background in Agriculture, Groundcare or Construction sectors
• Strong communication skills – able to challenge, coach and collaborate with both suppliers and internal teams
• Comfortable working independently, with solid time management and prioritisation skills
• Due to the nature of the role applicants must have a high level of numeracy and be IT confident, with good working knowledge of Microsoft Office
• A full UK driving licence is required due to occasional travel across depots

Benefits:

We are proud to be part of the wider, family run T H White group. We believe that people are our most important and valuable asset, and it is our philosophy to try to do everything we can to ensure that everyone working for us is happy and gets pleasure and satisfaction from their work.

We offer a great range of company benefits that reward you now and as your career progresses, including:

• A competitive salary, based on your capability & experience – reviewed annually.
• 23.5 days holiday entitlement rising to 26.5 days with service.
• Company pension scheme offering employer contributions of up to 8.5% after a qualifying period.
• Additional option of joining the ‘salary sacrifice’ smart pension scheme.
• Life Assurance cover providing up to 5 times salary with service.
• Share Plan – providing our employees with a real stake in the business.
• Cross-divisional career development plans, providing you with a range of future job opportunities across our large organisation.
• Staff discounts on a huge variety of products (such as clothing, footwear, household and selected machinery lines) at our stores.
• Robust and thorough training ensuring that you feel you have the support necessary to be a success.

T H WHITE is proud to be an equal opportunities employer. We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace.