Hours:
Monday – Friday, 8:30pm to 5pm
Key Duties will Include:
Call Out
- When required, respond to incoming calls and organise a callout; liaising with field service engineers to ensure that they attend the site in the required time frame and resolve the fault.
- Raising of jobs on Computer system with supporting documentation for each call-out
General
- To plan, coordinate and support the key contract field service engineers to conduct servicing and maintenance of Fire and Security systems, in line with planned maintenance requirements.
- Collation of all Service documentation, issuing of system certificates as required and the raising and appropriate charges ready for invoicing.
- Support all contracts administration activity as directed by the Service Manager
- Manage and where possible resolve or escalate all contract services related queries to the Service Manager
- Active role in monthly invoicing process and work in progress.
- Proactively review and monitor processes/procedures from time to time, and with management approval, suggest and implement improvements were possible.
- Ad hoc tasks as required
The Ideal Applicant:
The ideal applicant
- You will have experience working in a team environment
- You will have strong organisational skills and the ability to multitask
- You will have excellent IT skills including proficiency in Microsoft Office suite and CRM databases
- You will have the ability to communicate effectively with clients
- You will be able to handle enquiries in a confident, professional and competent manner
- Educated to GCSE standard (or equivalent) including passes in English and Maths
Declaration
Please note that in applying for this position, you agree and confirm that all information provided within your application is accurate and up to date.
In applying, you understand that any false information or deliberate omissions will disqualify you from employment or may render you liable for dismissal. In submitting your application you also confirm that you consent to the organisation using and keeping information you provide as part of the recruitment process and/or personal information supplied by a third party (e.g. referees) relating to your application or future employment.