We are recruiting for a Customer Call Coordinator to join the Service Control team based in Devizes. Reporting to the Service Control Team Leader(s), this role is the first- point contact for incoming breakdowns and compliance requests via the telephone and email.


Alternating hours pattern:

Monday-Thursday 8:00am-5:30pm, Friday 8:00-5pm (1 hour lunch break)

Monday-Thursday 7:00am-4:30pm, Friday 7:00-4pm (1 hour lunch break)

Key Duties will Include:

  • Receiving initial calls or emails from customers reporting an incident with their crane, establishing the exact nature and location of the incident, and entering these details into Palfinger UK operating systems
  • Creating concise service orders in a proficient and timely manner
  • Identifying and escalating queries to the Team Leader as appropriate
  • Assisting the team with overflow calls and process as needed
  • Other ad hoc duties as required such as deputising to cover team holiday and sickness

The Ideal Applicant:

  • You will be self-motivated, flexible and adaptable
  • You will have excellent verbal and written communication skills
  • You will be a team player
  • You will be able to work under pressure and prioritise to meet deadlines
  • You will be able to network and build effective relationships with customers and colleagues
  • You will be IT literate with good working knowledge of MS Outlook, Word and Excel. Knowledge of Microsoft Navision would be advantageous




£18,780 – £24,000 (based on minimum wage and ability)

At T H WHITE, it is our philosophy to try to do everything we can to ensure that everyone working for us is happy and gets pleasure and satisfaction from their work. We are committed to training and developing our employees to enable them to achieve their maximum potential. We also provide the following:

  • Market surveyed salary – reviewed annually
  • Employer contributory pension/ death in service cover
  • Share Plan
  • Division cross-sell incentive scheme
  • Staff accounts at every branch with discounted prices
  • Extra holiday entitlement – after a certain number of years
  • Company sick pay after qualifying period
  • Role-specific company clothing/uniform
  • Recognition and support for health and work-related well-being


For more information about this role, please contact


Please note that in applying for this position, you agree and confirm that all information provided within your application is accurate and up to date.

In applying, you understand that any false information or deliberate omissions will disqualify you from employment or may render you liable for dismissal. In submitting your application you also confirm that you consent to the organisation using and keeping information you provide as part of the recruitment process and/or personal information supplied by a third party (e.g. referees) relating to your application or future employment.


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