Service Operations Manager

Interested in a  Service Management role where you can build something, not just maintain it?

Dairy farming is changing. Automation is no longer a talking point it’s becoming the standard.

At T H White Group, our dairy business is growing in step with that shift. We are an exclusive distributor for one of the world’s leading robotic milking and automated systems brands, supporting dairy farms as they modernise, scale, and operate more efficiently.

As a long-established, family-rooted business, we have a strong emphasis on doing things properly, supporting customers for the long term, backing our people, and building capability that lasts.

We’re looking for a Service Manager, Aftersales Manager or Operations lead to step into a role with real substance. One where you can shape how a service operation runs and where it goes next.

You’ll be joining a business that is improving, investing, and ready for someone to bring clarity and leadership to how our service is delivered.

If you want a role where your decisions have visible impact and where you can help build something stronger over time then read on.

Hours:

Full Time: Additional hours required to meet operational requirements of the business

Key Duties will Include:

Service leadership
• Lead a team of field-based engineers setting a positive culture of support and growth.
• Oversee a 24/7 engineering service model.
• Improve planning, utilisation, and response across the operation improving our service based KPI’s.

Project Management
• Manage the delivery of automated milking system installations.
• Plan and schedule works with sales teams, customers, and engineers.
• Keep projects on track, balancing multiple installations at once.

Operational improvement
• Bring structure and forward planning into a reactive environment.
• Strengthen systems, processes, and use of service tools.
• Build capability within the team as technology evolves.

The Ideal Applicant:

• A background in a similar dairy engineering role or an engineering Service Manager / Aftersales Manager or Engineering Operations role within a transferable sector.
• An understanding of service KPI’s and best practice.
• A demonstrable track-record managing engineers in a field-based or multi-site setting.
• An understanding of agriculture, land-based industries, or closely aligned sectors.
• Practical approach to planning, organisation, and continuous improvement.
• Exceptional communication skills, earning trust with engineers, colleagues and customers.
• Full UK driving licence and desire to travel across our territory.

Benefits:

We offer a great range of benefits that reward you now and as your career with us progresses:

• A competitive salary, based on your experience.
• Company car.
• Bonus scheme.
• Annual pay reviews.
• 23.5 days holiday, rising to 26.5 days with service, plus Bank Holidays
• Competitive company pension scheme offering employer contributions of up to 8.5%, with a combined total of 12.5%.
• Additional option of joining the ‘salary sacrifice’ smart pension scheme.
• Company Life Assurance cover, up to 5 times salary with service.
• Employee share Plan – providing our employees with a real stake in the business.
• The opportunity to join and save in our workplace ISA scheme.
• Cross-divisional career development plans, providing you with a range of future job opportunities across our large organisation.
• Staff discounts on a huge variety of products at our stores.