KEY ACCOUNT COORDINATOR

We are recruiting for a Key Account Coordinator to join the Energy, Fire, & Security division in Devizes. This role is responsible for providing administrative service support for Key accounts and will also be customers’ first point of contact for engineer related activities.

Hours:

Monday – Friday, 8:30am to 5.00pm

Key Duties will Include:

Call Out

• When required, respond to incoming calls and organise a callout; liaising with field service engineers to ensure that they attend the site in the required time frame and resolve the fault.
• Raising of jobs on Computer system with supporting documentation for each call-out

General

• To plan, coordinate and support the key contract field service engineers to conduct servicing and maintenance of Fire and Security systems, in line with planned maintenance requirements.
• Collation of all Service documentation, issuing of system certificates as required, along with appropriate charges prior to invoicing.
• Support all contracts administration activity as directed by the Service Manager.
• Manage and where possible resolve or escalate all contract services related queries to the Service Manager.
• Active role in monthly invoicing process and work in progress.
• Proactively review and monitor processes/procedures from time to time, and with management approval, suggest and implement improvements were possible.
• Ad hoc tasks as required.

The Ideal Applicant:

• You will have experience working in a team environment.
• You will have strong organisational skills and the ability to multitask.
• You will have excellent IT skills including proficiency in Microsoft Office suite and CRM databases.
• You will have the ability to communicate effectively with clients.
• You will be able to handle enquiries in a confident, professional and competent manner.
• Educated to GCSE standard (or equivalent) including passes in English and Maths.

Benefits:

At T H WHITE, it is our philosophy to try to do everything we can to ensure that everyone working for us is happy and gets pleasure and satisfaction from their work. We are committed to training and developing our employees to enable them to achieve their maximum potential. We also provide the following:

• Market surveyed salary – reviewed annually
• Employer contributory pension/ death in service cover
• Share Plan
• Division cross-sell incentive scheme
• Staff accounts at every branch with discounted prices
• Extra holiday entitlement – after a certain number of years
• Company sick pay after qualifying period
• Role-specific company clothing/uniform
• Recognition and support for health and work-related well-being