SERVICE CONTROLLER – BRADFORD

Join our team and help lead the future for our industry! As a Service Controller at Palfinger UK you’ll play a crucial role in our aftersales standards, ensuring our crane customers receive swift, efficient and professional engineering support.

We’re a growing business with an impressive pedigree.

If you are working in a similar service control role or have experience scheduling the work of engineers then this role offers a great opportunity to build on your skills with a growing company that offers both job security and professional career development.

You’ll be on the phone managing incoming calls managing crane breakdowns, or co-ordinating repairs and maintenance to keep our customers crane downtime to a minimum. You’ll liaise with both our internal teams and external customers, ensuring all stakeholders are updated on  progress.

Its a key role. Our controllers optimise our field based engineering resources and manage their workloads, keeping our prestigious aftersales operation running smoothly.

Hours:

Our Service Control team work the following hours:

Mon-Thurs, 08:00-17:00 and Fri 08:00-16:00

There is a requirement to complete an early shift every 5 weeks this is Mon-Thurs 07:00-16:00 and Fri 07:00-15:00.

Key Duties will Include:

• Taking customer aftersales calls  and entering this information into Palfinger UK operating systems.
• Scheduling Service, inspections and breakdown cover with Palfinger UK Engineer or Workshop.
• Liaise with internal and external customers to keep them updated with progress
• Plan, schedule and progress workload to ensure optimised use of labour and cost-effective use of field resources, ensuring customer vehicle down-time is managed effectively.
• Provide out of hours phone support on a rota basis for emergency roadside breakdowns outside of working hours.
• Provide support and guidance to colleagues – sharing ideas and best practice in order to deliver the very highest levels of customer service and ensure speedy and effective resolution of incidents.

The Ideal Applicant:

We require a candidate with similar or transferable experience such as; service control/service administration/co-ordination/scheduling, or potentially a Service Engineer looking for an administration role.

We’ll also be looking for:

• Excellent communication / customer service skills with the ability to remain calm under pressure.
• Individuals who will enjoy speaking to customers and engineers over the phone.
• Excellent judgment and decision-making ability.
• Organised and able to act in an efficient and timely manner, to deadlines.
• IT literate with working knowledge of MS Outlook, Word and Excel.
• Live within a commutable distance from our site based in Bradford – BD5 8HB.

Benefits:

Palfinger UK are proud to be part of the wider, family run T H White group. We believe that people are our most important and valuable asset, and it is our philosophy to try to do everything we can to ensure that everyone working for us is happy and gets pleasure and satisfaction from their work.

We offer a great range of company benefits that reward you now and as your career progresses, including:

• A competitive salary, based on your capability & experience – reviewed annually.
• 23.5 days holiday entitlement rising to 26.5 days with service.
• Company pension scheme offering employer contributions of up to 8.5% and 12.5% when you contribute
• Additional option of joining the ‘salary sacrifice’ smart pension scheme.
• Life Assurance cover providing up to 5 times salary with service.
• Share Plan – providing our employees with a real stake in the business.
• Cross-divisional career development plans, providing you with a range of future job opportunities across our large organisation.
• Staff discounts on a huge variety of products (such as clothing, footwear, household and selected machinery lines) at our stores.
• Robust and thorough training ensuring that you feel you have the support necessary to be a success.

T H WHITE is proud to be an equal opportunities employer. We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace.