We are looking to recruit a Service & Parts Advisor to join our team in Leicester. This role will provide support to internal and external customers with parts and ancillary product requirements.
Reporting to the Service/Parts Controller, you will be responsible for the effective picking/storage and receiving/dispatching of parts, identifying parts requirements, and dealing with incoming service and parts calls, emails and assisting walk-in retail sales counter Customers. This is a junior role but would be suitable for anyone with transferrable skills as training will be given.
Hours:
40 hours per week, Monday – Friday 8.00am to 5.00pm, 1 hour for lunch
Key Duties will Include:
- Responding to Customer Parts and Service Workshop enquiries via phone, email and face to face in a timely manner.
- Assisting with Service Workshop repair bookings and associated administration.
- Identifying Customer and workshop engineer parts requirements, including completion of associated administration.
- Promoting and pro-actively sell parts to meet customer needs.
- Loading and unloading the parts and equipment deliveries.
- Ensuring Customer collections, local deliveries and courier dispatches are dealt with quickly and efficiently.
- Picking, packing, and allocating parts warehouse stock.
- Carrying out Inventory / stock checks.
The Ideal Applicant:
- You will be IT literate with good working knowledge of MS Outlook, Word and Excel
- You will have excellent communication skills
- You will be a team player
- You will be able to work under pressure and prioritise to meet deadlines
- You will be able to network and build effective relationships with customers and colleagues
- Previous parts or warehouse experience would be an advantage
Benefits:
At T H WHITE, it is our philosophy to try to do everything we can to ensure that everyone working for us is happy and gets pleasure and satisfaction from their work. We are committed to training and developing our employees to enable them to achieve their maximum potential.
In addition to a starting salary of £25,000, we also provide the following:
- Market surveyed salary – reviewed annually
- Employer contributory pension/ death in service cover
- Share Plan
- Division cross-sell incentive scheme
- Staff accounts at every branch with discounted prices
- Extra holiday entitlement – after a certain number of years
- Company sick pay after qualifying period
- Role-specific company clothing/uniform
- Recognition and support for health and work-related well-being
Contact
For more information about this position, please contact Matt Hicks
Declaration
Please note that in applying for this position, you agree and confirm that all information provided within your application is accurate and up to date.
In applying, you understand that any false information or deliberate omissions will disqualify you from employment or may render you liable for dismissal. In submitting your application you also confirm that you consent to the organisation using and keeping information you provide as part of the recruitment process and/or personal information supplied by a third party (e.g. referees) relating to your application or future employment.
