Responsible for delivering technical product support and application expertise across the full Kress range throughout our territories in the north, including Stourport, Warwick, Hereford, Huntley, Toddington, Shrewsbury & Knighton: supporting both professional and domestic customers, ensuring effective demonstrations, installation, commissioning, and aftersales support, working closely with depot teams to drive sales conversion, product adoption, and customer satisfaction
Hours:
Monday – Friday 8:00am to 5:oopm
Key Duties will Include:
Technical Sales Support
- Provide technical sales support to depot staff and Groundcare sales teams
- Deliver product demonstrations and support customer product evaluation; advice on correct products across robotics, hand tools, and battery systems
- Support sales conversion for both professional and domestic customers
Installation & Commissioning
- Deliver installation and setup of robotic mowers (RTK and wired systems)
- Commission systems on-site and ensure optimal performance
- Provide handover and operator training to customers
- Support more complex installations (RTK mapping, multi-zone setups)
Customer Technical Support
- Act as regional lead for technical queries and troubleshooting
- Support onboarding and early-stage customer use
- Deliver both remote and on-site technical support and ensure successful adoption of Kress technology
Aftersales & Service Support
- Work closely with regional Service and Parts teams, support repairs, maintenance / service contract delivery
- Promote and support service packages and recurring revenue opportunities
- Manage seasonal service workload within the region
Customer Relationship & Business Support
- Maintain strong relationships with key customers in the region
- Support repeat business and long-term product performance
- Identify upgrade, accessory, & cross-sell opportunities, provide feedback on customer needs / regional trends
Marketing, Demonstration Support & Training
- Supporting depot open days, events, and regional demonstrations. Act as product expert at trade shows and customer events. Supporting local marketing initiatives to grow Kress awareness
- Assist with delivery of regular product training and support capability development across the wider team
The Ideal Applicant:
- Strong technical understanding of Groundcare equipment and / or experience in turf, agricultural, construction equipment, and / or installation, commissioning or service roles
- Ability to diagnose faults and provide solutions
- Confident delivering demonstrations and training
- Knowledge of robotic mower systems and battery technology
- Multi-site dealership or territory-based support experience
Benefits:
At T H WHITE, it is our philosophy to try to do everything we can to ensure that everyone working for us is happy and gets pleasure and satisfaction from their work. We are committed to training and developing our employees to enable them to achieve their maximum potential. We also provide the following:
- Market surveyed salary – reviewed annually
- Employer contributory pension/ death in service cover
- Share Plan
- Division cross-sell incentive scheme
- Staff accounts at every branch with discounted prices
- Extra holiday entitlement – after a certain number of years
- Company sick pay after qualifying period
- Role-specific company clothing/uniform
- Recognition and support for health and work-related well-being
Declaration
Please note that in applying for this position, you agree and confirm that all information provided within your application is accurate and up to date.
In applying, you understand that any false information or deliberate omissions will disqualify you from employment or may render you liable for dismissal. In submitting your application you also confirm that you consent to the organisation using and keeping information you provide as part of the recruitment process and/or personal information supplied by a third party (e.g. referees) relating to your application or future employment.